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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Bill Armer

Bill Armer

November 2, 2024

5  out of  5
rating by Bill Armer
"My experience with this company has always been nothing but exceptional.They always act very swiftly and professional."
We responded:
"We aim to provide our Warren, Washington, Saratoga & Southern Adirondack customers a remarkable experience. We appreciate your business and look forward to serving your family for many years to come. "
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Stephen Satterfield

September 16, 2024

5  out of  5
rating by Stephen Satterfield
"Very accommodating"
We responded:
"We love working to meet the insurance and financial service needs of customers like you Stephen. "
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Jeff Detrick

August 28, 2024

5  out of  5
rating by Jeff Detrick
"Great service."
We responded:
"Thank you for the kind review. It is our goal to provide excellent service to all of our insurance customers in the Queensbury area. We grow our business on referrals and appreciate your support. "
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Tori D

August 8, 2024

1  out of  5
rating by Tori D
"This is actually ridiculous at this point. Tired of being lied to and feeling scammed."
We responded:
"Thank you for sharing your feedback. I'm sorry to hear about your recent experience with my office. Customer satisfaction is of utmost importance to me and I would like to assure you I take your concerns seriously. I appreciate the opportunity we had to resolve this issue over the phone and used your experience as a coaching opportunity with my team so we can prevent it in the future. Thank you for bringing this to my attention. "
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Evan Coltart

August 7, 2024

5  out of  5
rating by Evan Coltart
"Never once had a complaint!"
We responded:
"Thank you for the review. We love working to protect with Queensbury families with their insurance and financial service needs. "
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John Tricarico

July 6, 2024

5  out of  5
rating by John Tricarico
"Switched my insurance over to a local agents"
We responded:
"Thank you for the support John. We love working with our neighbors. ❤️"
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Robin Taylor

May 15, 2024

5  out of  5
rating by Robin Taylor
"Alex at State Farm always goes the extra mile to help you, she makes sure you have whatever you need."
We responded:
"Robin, your review means a lot to us! I'm pleased to hear that Alex always goes the extra mile to assist you and ensures you have everything you need. Providing exceptional service is our priority, and we're grateful for your positive feedback. If you ever need assistance in the future, feel free to reach out! - Paula Traina - State Farm Insurance Agent, Queensbury, NY"
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j m

February 23, 2024

5  out of  5
rating by j m
"CALLED Late on Friday and surprisingly enough someone answered the phone! Being the gambler that I am I took a shot!! Joanne was great and we got everything wrapped up quickly and there was ever a few laughs thrown in! Great job. Jesse"
We responded:
"Thanks for the kind words! We’re happy to hear Joanne was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
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Joan

December 11, 2023

5  out of  5
rating by Joan
"They are wonderful to work with."
We responded:
"Thank you for the five stars, Joan! And thank you for trusting us with your insurance needs."
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Ann Williams

December 7, 2023

5  out of  5
rating by Ann Williams
"Absolutely Amazing! Everyone is so helpful and on point! I would highly recommend Paula Traina-State Farm Insurance!"
We responded:
"Ann, your review means a lot to us, and we sincerely thank you for taking the time to share your feedback!"
Profile photo of Pilar Mittler

Pilar Mittler

November 14, 2023

5  out of  5
rating by Pilar Mittler
"As soon as you enter the agency you know that you are already protected, I have had the best experience, they are the best"
We responded:
"Thank you for taking the time to leave us a review, Pilar. Our State Farm office in Queensbury would be nothing without policyholders like you!"
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louis Charles

October 24, 2023

1  out of  5
rating by louis Charles
"I was misinformed and they claimed different rules by different people. Not a nice place to do business. I believe I was misled and duped to keep my insurance active for months after I moved out of NY State."
We responded:
"Louis, we’re sorry to hear that you’re unhappy about the service received. Unfortunately, we are unable to find you in our system as either a current or former policyholder. If this is in reference to a different policyholder’s account, we’d love to learn more so we can resolve any issues. Please call our office at (518) 741-0485 at your earliest convenience so we can look into this. - Paula"
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Julie Berry

October 20, 2023

5  out of  5
rating by Julie Berry
"Very helpful, courteous & professionally mannered. Thank you Lindsay"
We responded:
"Julie, thank you for your review. It means a lot to our team. Lindsay is a fantastic asset to our team. We appreciate your trust in us to take care of your insurance policies."
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M Oliver

July 22, 2023

5  out of  5
rating by M Oliver
"Paula and her staff are always so knowledgeable, caring, and helpful. I appreciate all of you very much!"
We responded:
"Thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Queensbury, NY"
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Keri Rakoce

July 22, 2023

5  out of  5
rating by Keri Rakoce
"Excellent office & staff that provides too notch customer service! Thank you."
We responded:
"Keri, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
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Kelsey Roseborough

July 21, 2023

5  out of  5
rating by Kelsey Roseborough
"Paula is the best insurance agent I’ve ever had. She is wonderful! Highly recommend!"
We responded:
"Thank you for the five-stars, Kelsey! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Abigail Todd

July 11, 2023

5  out of  5
rating by Abigail Todd
"I usually hate making calls but I had such a good experience and my representative Libby was so sweet and helpful. Definitely recommend!"
We responded:
"Abigail, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies."
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Kari Scott

July 11, 2023

5  out of  5
rating by Kari Scott
"Great Company! Libby was wonderful! It's nice to hear a friendly voice answering the phone!"
We responded:
"Kari, we are grateful for your positive rating. Our team values your confidence in us to handle your insurance policies."
Profile photo of Libby Scott

Libby Scott

July 11, 2023

5  out of  5
rating by Libby Scott
"Libby was super helpful on the phone when making my payment. Also great name :)"
We responded:
"Libby, it was a joy working with you. I’m happy we could find a great insurance plan to suit your needs. Feel free to contact us anytime if you ever need anything!"
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Arthur Yannotti

July 6, 2023

5  out of  5
rating by Arthur Yannotti
"LIndsay was very helpful in answering all my questions about insurance requirements in Canada."
We responded:
"Arthur, thank you for taking the time out of your day to leave us a review! We love hearing about how Lindsay provided a wonderful insurance experience for you. Our office loves being your good neighbor!"
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Paul Proctor

July 6, 2023

5  out of  5
rating by Paul Proctor
"Lindsay was very helpful."
We responded:
"Paul, thank you for the shoutout for Lindsay! We greatly appreciate your business!"
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Robin Franklin

July 6, 2023

5  out of  5
rating by Robin Franklin
"Great experience. Recommend the Traina agency"
We responded:
"Thank you for the five-stars, Robin! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
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Marie Tucker

July 6, 2023

5  out of  5
rating by Marie Tucker
"I want to thank Lindsay for her help in navigating all of my questions. She was detailed, patient, and very thorough. This is the kind of service we need more of!!"
We responded:
"Hi Marie! Thank you for the amazing review. Lindsay is a great asset to our agency and we are so glad to hear that she provided wonderful service."
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John Alesia

June 27, 2023

5  out of  5
rating by John Alesia
"Lindsay is so much better than that Flo chick from progressive!"
We responded:
"John, thank you for sharing your experience with Lindsay! We appreciate you letting us be your good neighbor!"
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L Cass

June 1, 2023

5  out of  5
rating by L Cass
"5 🌟 they're the best!"
We responded:
"Wow, thank you for the five-star rating! Our team works hard to provide quality insurance, so we’re happy to hear we’ve met your expectations. We look forward to providing you with top-of-the-line customer service and insurance!"