Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Zach

Zach

November 11, 2025

5  out of  5
rating by Zach
"Paula and her team are absolutely incredible! They’re professional, friendly, and always go the extra mile to make sure you understand your coverage and feel confident about your choices. Anytime I’ve had a question or needed help, they’ve responded quickly and made the process effortless. It’s rare to find an insurance office that treats you like family, but Paula Traina’s State Farm team truly does. Highly recommend to anyone looking for reliable coverage and top-notch customer service!"
Profile photo of Nailah

Nailah

November 4, 2025

5  out of  5
rating by Nailah
"Nathan was very kind and helpful!"
Profile photo of Art Bardol

Art Bardol

October 30, 2025

5  out of  5
rating by Art Bardol
"Nathan and Alex were extremely helpful in setting up a new insurance policy for our Glens Falls Home. Thank you both."
We responded:
"Thank you for the review Art. Our team works hard to make insurance easy for customers. We appreciate your loyalty. "
Profile photo of Sam Bobbette

Sam Bobbette

October 28, 2025

5  out of  5
rating by Sam Bobbette
"Nathan was very helpful and easy to work with"
We responded:
"Thank you for taking the time to leave us a review. Nate is dedicated to helping our customers and making the process easy. We appreciate your business. "
Profile photo of John Smith

John Smith

October 28, 2025

5  out of  5
rating by John Smith
"Phenomenal place to get insurance with. Paula took time to get to know me, my family and our situation. Offering great knowledge and giving clear and thought out options. Price was reasonable and the service was great."
We responded:
"I appreciate your kinds words. It's our goal to help our customers build personalized risk management plans to protect their families. We are looking forward to working together for many years to come. "
Profile photo of Zach Harbinger

Zach Harbinger

October 26, 2025

5  out of  5
rating by Zach Harbinger
"I had an amazing experience with Paula Traina State Farm! The team was friendly, professional, and went above and beyond to help me with all my insurance needs."
We responded:
"Thans Zach! We work hard to help our customers build financially strong families. Please reach out anytime we can assist with your insurance or financial service needs. "
Profile photo of JD Michaels

JD Michaels

October 14, 2025

5  out of  5
rating by JD Michaels
"Very friendly and quick to get quotes etc"
We responded:
"Thank you for the review. My team works hard to provide fast and accurate service to all of our customers. We appreciate your business! "
Profile photo of Dianne Dudley

Dianne Dudley

October 14, 2025

5  out of  5
rating by Dianne Dudley
"Alexandria’s ALWAYS a pleasure to work with! She is efficient and awesome every time I’ve dealt with her over the years! Great job as always Alex!!"
We responded:
"Thank you for the review Dianne. Alex works very hard to provide our customers with excellent customer service. I appreciate you recognizing her efforts. Please reach out anytime we can assist with your insurance & financial service needs. "
Profile photo of ethan mcknight

ethan mcknight

October 5, 2025

5  out of  5
rating by ethan mcknight
"Worked around my schedule"
We responded:
"Thank you for the review Ethan. We understand our customers lead busy lives and do our best to accommodate your schedules. We appreciate your business and do our best to make it easy to work with us. "
Profile photo of Said Amrani

Said Amrani

September 21, 2025

5  out of  5
rating by Said Amrani
"Very good response time."
We responded:
"Thank you very much for the review. We appreciate your business and look forward to serving your family. "
Profile photo of Sara June

Sara June

September 19, 2025

5  out of  5
rating by Sara June
"Nathan was amazing and helped me transfer my policies without any hassle. He was informative and listened to my insurance needs."
We responded:
"We appreciate the review Sara. It's our goal to make insurance simple for our customers. We appreciate your business. "
Profile photo of David Huff

David Huff

September 15, 2025

5  out of  5
rating by David Huff
"Nathan has been a really big help! We were able to save hundreds on our policies."
We responded:
"We are so glad to hear Nathan was able to help your family. It is our mission to help people build financially strong families. Please reach out anytime we can assist in your insurance or financial service needs. We appreciate your business. "
Profile photo of Melanie Ferris

Melanie Ferris

September 12, 2025

5  out of  5
rating by Melanie Ferris
"It was a pleasure speaking with Nathan, he was very informative and answered all of my questions. I look forward to being a customer for the foresee able future."
We responded:
"Welcome to the State Farm family! We appreciate your business and look forward to serving your family. Please call or text anytime we can assist with your insurance or financial service needs. "
Profile photo of Jerena Campbell-Grimm

Jerena Campbell-Grimm

September 5, 2025

5  out of  5
rating by Jerena Campbell-Grimm
"Nathan is absolutely fantastic. He took his time explaining all the coverages. State Farm has been my Insurance for all my vehicles for years and they are now insuring my Home! I couldn’t be happier with the service I received."
We responded:
"Thank you for the review Jerena. It's Nathan's goal to help make insurance simple for our customers. Bundling home and auto insurance is a great way to get the best value and ensure your family has the best protection. We appreciate your business! Please reach out any time we can help with your insurance or financial service needs! "
Profile photo of Robert Fortini

Robert Fortini

September 3, 2025

5  out of  5
rating by Robert Fortini
"Alex Greene was extremely helpful and made an otherwise bad experience into an easy process. I highly recommend her and her office!"
We responded:
"Thank you for the review Robert. We appreciate your business and we are here to help! "
Profile photo of Khairi

Khairi

August 26, 2025

5  out of  5
rating by Khairi
"I’d like to give a special thanks to Nathan at State Farm for his outstanding patience, professionalism, and welcoming attitude. My insurance process took about two hours with many details that required extra time and care, yet Nathan handled everything calmly and with a great spirit. He explained clearly, stayed supportive throughout, and worked seamlessly with the team to make sure I got everything done right. Also, thank you to Alex for warmly welcoming me the first time I came in. Truly an excellent experience thanks to both of them."
We responded:
"Thank you very much for taking the time to share your experience with us. Our team is committed to helping our customers get the right coverage for their families within their budgets and making the process as easy as possible. Please call, text or stop in anytime we can help with your insurance or financial service needs. We appreciate your business. "
Profile photo of sara mercedes

sara mercedes

August 22, 2025

5  out of  5
rating by sara mercedes
"Thank you, Nathan you made this process extremely stress-free extremely helpful and I really appreciate everything you did for me today to get me insured and on the road as soon as possible. Thank you for your amazing service."
We responded:
"It's our goal to make insurance simple and hassle free for our customers. We appreciate your business and the kind review. Please reach out anytime we can assist with your insurance or financial service needs. "
Profile photo of Gregory Hutchison

Gregory Hutchison

August 20, 2025

5  out of  5
rating by Gregory Hutchison
"Nathan was amazing at making it an effortless process to bundle my Auto and Homeowners Insurance together! Additionally he did a great job in a very quick manner to get in touch with my Mortgage Underwriter to get key information needed for the process. Can't recommend enough!"
We responded:
"Thank you for the review Gregory! It's our goal to make insurance easy for our customers. Call or text us anytime we can help. We appreciate your business!"
Profile photo of Sharon West

Sharon West

August 19, 2025

5  out of  5
rating by Sharon West
"Nathan made the process quick and easy. Bonus - he was able to match my current coverage for a much better price."
We responded:
"Thank you for the review Sharon! We aim to help our customers get the best coverage for their families within their budget. We appreciate your business!"
Profile photo of Akif Karimov

Akif Karimov

August 13, 2025

5  out of  5
rating by Akif Karimov
"I had great experience with Nathan who helped me get an auto insurance from A to Z. Nathan has been super responsive and caring and helped me with all necessary information to get the insurance. Definitely recommend!!!"
We responded:
"Thank you for the review Alif! We do our best to make insurance easy for our customers. We appreciate your business. Please call or text if we can help with your family's insurance or financial service needs. "
Profile photo of Robert Winney

Robert Winney

July 28, 2025

5  out of  5
rating by Robert Winney
"I have been with Paula for several years and they are always helpful when I call with a question. I just set up a life insurance policy with Nathan Poag and he did a great job explaining everything to me. Top notch service."
We responded:
"We're honored by your positive feedback! We look forward to continuing to provide you with great service. If there is anything else we can do for your insurance needs, just let us know! "
Profile photo of Tylea Hawn

Tylea Hawn

July 25, 2025

5  out of  5
rating by Tylea Hawn
"Nathan was such a great help and Great customer service.."
We responded:
"Thank you for the review Tylea. Nathan works hard to make insurance easy for our customers. We appreciate your business. "
Profile photo of drew barney

drew barney

July 11, 2025

5  out of  5
rating by drew barney
"amazing experience! brian is very smart and took time to explain everything to me and helped me get a great rate! highly recommend"
We responded:
"Thank you for the review Drew. Brian is very knowledgeable and works hard to make insurance simple for our customers. Please call or text anytime with can help with your insurance & financial service needs. "
Profile photo of Rosalie Berg

Rosalie Berg

June 27, 2025

5  out of  5
rating by Rosalie Berg
"I worked with Brian to secure insurance on a home and he made the process really easy! I feel very confident in my decision to go with this office. Very helpful!"
We responded:
"Thank you Rosalie! Brian prioritizes the unique needs of each customer. It's our mission to make insurance simple and easy for local families. Please call/text us if we can be of further assistance. We appreciate your business! "
Profile photo of Ethan Colvin

Ethan Colvin

June 25, 2025

5  out of  5
rating by Ethan Colvin
"Nate was amazing. I love dealing with State Farm because it's no hassle and they care. Been dealing with them since I was 16. Go Sox! (Nate told me to say that)"
We responded:
"Thank you for the review Ethan. I'm glad Nathan was able to make things simple and easy for you today! "